Staff

Our dedicated staff are here to provide support, compassion, and information to help you through your journey of grief and the celebration of your loved one’s life.

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NATHAN A. BITNER FUNERAL DIRECTOR

Supervisor of Hetrick-Bitner Funeral Home, Inc.

Born in Harrisburg, Nathan A. Bitner is a graduate of Big Spring High School in Newville. After graduating from Harrisburg Area Community College, he went on to attend Pittsburgh Institute of Mortuary Science, where he graduated Magna Cum Laude. He also received the William J. Musmanno Memorial Award and the Mu Sigma Alpha Award.

In 1997, Nathan came to the Hetrick Funeral Home to complete his internship. During that time, Graham Hetrick offered Nathan a job as a staff funeral director, where he worked in all phases of the funeral home operations. Nathan later became the Supervisor. In 2003, Graham Hetrick gave Nathan an opportunity of a lifetime: he offered him the chance to buy into the family business. Nathan gladly accepted.

Today, Nathan is president of the funeral homes as well as a funeral director. He is a member of the Pennsylvania Cemetery Cremation Funeral Association and the Capital City Funeral Directors Association. He is also a member Calvary United Methodist Church, Roberts Burns F&A.M. Lodge 464 and the Harrisburg Consistory.

Nathan and his wife Krista have one son, Braydan, and two daughters, Ashle and Gianna.

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GRAHAM S. HETRICK FUNERAL DIRECTOR

Hetrick-Bitner Funeral Home, Inc.
A Harrisburg, Pennsylvania native, Graham S. Hetrick has dedicated his life to serving this great community. After graduating from Susquehanna Township High School, Graham served in the US Army as a Provost Marshall Investigator. He then went on to graduate with honors from York College and attend Messiah College, where he earned his teacher certification.

In 1972, Graham decided to follow his father’s footsteps and join the family business. He graduated from Pittsburgh Institute of Mortuary Science in 1973, and started working at the funeral home. As a funeral director, he led the way in the funeral home’s development of after-care programs and pre-arrangement services.

Today, Graham continues his family’s tradition of serving local families. In addition to working as a funeral director, he also serves as the elected Dauphin County Coroner. He is a member of many community organizations, including the Susquehanna Township Lions Club, Colonial Park Rotary Club, the National Hospice Association, the International Police Association and the Pennsylvania Coroner’s Association.

Graham stars in the hit ID History Channel series “The Coroner, I Speak for the Dead”. It is a gripping new series bringing audiences inside the work of one man who has truly seen it all in his 25 years on the job – Graham Hetrick.

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RONALD C.L. SMITH FUNERAL DIRECTOR

Supervisor of Ronald C.L. Smith Funeral Home.

 

Sometimes a bold change of plans requires some convincing.  Such was the case for Ronald C.L. Smith when, at the end of his second year at Juniata College, he informed his parents that he had decided to become a Funeral Director.  Nonetheless, after he graduated from Juniata, with a Bachelor’s degree in Biology, Ron attended the Eckels College of Mortuary Science in Philadelphia, where he excelled academically and received the Stephen W. Tunnel Award.  Following his Apprenticeship in Elizabethtown, he returned to his hometown of Duncannon to establish the Ronald C.L. Smith Funeral Home in 1967.       

 

A Licensed Funeral Director for over 50 years, Ron has never considered doing anything else.  He continually wants to deal with people and help them at one of the most difficult times of their life.  Over the years, Ron has felt privileged to become a part of so many families in Duncannon.  He attributes this to his desire to develop a relationship at the same time he is serving their needs.  Ron is a member of Otterbein United Methodist Church and the Duncannon Lions Club where he received the Melvin James Award.  He is also a member of Perry Lodge #458 F. &A.M. in Marysville and the Union Cemetery Association Board of Directors.



Ron, and his wife Kathryn, have been married since 1963 and have a daughter, Michelle.  He is proud to call Duncannon his home. 

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VAUGHN C. MILLER FUNERAL DIRECTOR

Supervisor of Jesse H. Geigle Funeral Home, Inc.

Born and raised in Harrisburg, Vaughn C. Miller attended The Harrisburg City Schools. After graduating from high school, he attended the Harrisburg Area College of Higher Education and Elizabethtown College. He then went on to earn a degree from McAllister Institute American Academy of Mortuary Science.

Vaughn joined the Jesse H. Geigle Funeral Home in 1969 and became co-owner of the funeral home in 1975. He is a member of Tree of Life Lutheran Church, as well as the county, state and national Funeral Directors Associations. He is also a member and past President of the Rotary Club of Colonial Park, and he served on the Dauphin County Drug and Alcohol Advisory Board.

Vaughn was married to Dorothy Ann Wilson until her death in 2000. They have two grown sons, Brett W. Miller and Andrew D. Miller.

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PETER STEGMAN GENERAL MANAGER AND FUNERAL DIRECTOR

Born and raised in nearby Berks County, Peter spent 20 years in various management positions with direct responsibilities for funeral home and cemetery locations in key markets across multiple states, prior to joining Bitner Family Funeral Homes. He holds a M.A. degree in Counseling Psychology from Emanuel College, as well as, a B.S. degree in Business Management from Lebanon Valley College and an A.S. degree in Mortuary Science from New England Institute.

He views his role as General Manager as a unique opportunity to lead the planning and organization of our business operations, while working hands on with our team to create innovative and personalized experiences that are meaningful and relevant to the families who turn to us for support and guidance. He is a member of the Association for Death Education and Counseling (ADEC) and the American Academy of Bereavement. To enhance the value of his relationships with families, he has completed the requirements to be accredited as a Certified Preplanning Consultant (CPC) and Certified Cremation Arranger.

A believer in service to the community, Peter has served on a number of civic and non-profit boards – including, Hospice, United Way, Junior Achievement the American Red Cross, and, the Alumni Council of Lebanon Valley College. In his spare time, he enjoys reading, crossword puzzles and spending time in Stone Harbor, New Jersey. He lives in Harrisburg with his wife, Denise, and their three children – Bentley, Bella and Winston.

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GREGORY KAZNOWSKY FUNERAL DIRECTOR

Greg was raised in Maytown, Lancaster County, and attended Donegal High School. After graduating from Temple University, with a degree in Political Science and Economics, he entered into a 15-year career in Electronic Banking, assuming management positions with increased levels of responsibility. It was not until he went through a series of life altering events that he realized his true calling and vocation was in Funeral Service. In 2006, Greg graduated from Northampton Area Community College, in Bethlehem, with a degree in Funeral Service and embarked on a second career as a Licensed Funeral Director. He spent the first 11 years of his career working in Delaware.

In 2016, he chose to return to Central Pennsylvania to be closer to family. Greg feels that joining Bitner Family Funeral Homes has provided him with an opportunity to increase his professional skills and allowed him to connect with the families he serves on a deeper level. He appreciates that no matter the situation or financial concerns of a family that he has the support and resources available to him to help every family get through one of the hardest times of their lives – with comfort, care and compassion.

Greg lives in Susquehanna Township and attends Christ the Savior Orthodox Church in Harrisburg – the church of his childhood.

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TIMOTHY HOBBS FUNERAL DIRECTOR

Tim was born and raised in Steelton, and is a graduate of Steelton-Highspire High School. After high school, he studied Athletic Training at Lycoming College in Williamsport before entering the Funeral Service Education Program at Northampton Community College in Bethlehem. He returned to Harrisburg, following his graduation, and has been using his experience to compassionately and professionally assist the families of his hometown community for the last 25 years.

He and his wife, Deanna Smith Hobbs, reside in Lower Paxton Township and are the parents of three sons. The eldest son, Timothy A. Hobbs, II is currently serving in the United States Navy and resides in Jacksonville, FL with his wife Samantha. Drew A. Hobbs, the middle son, resides in Lower Paxton Township where he works as a landscaper and is a volunteer firefighter with the Paxtonia Fire Company. Their youngest son, Austin A. Hobbs, is a freshman at Central Dauphin East High School and participates in the orchestra, concert band, golf team, tennis team, Model U.N. and is a sound technician with the stage productions.

Tim and his family are members of Calvary United Methodist Church, in Lower Paxton Township. Over the years Tim has been an active member of numerous local civic and fraternal organizations. He has also helped to coach youth sports in Lower Paxton Township. In his free time, Tim enjoys going to the Outer Banks, hunting and spending time with his family.

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PAUL KELLO MEMORIAL CONSULTANT

Paul was born Virginia and spent his earliest years in the Wilkes-Barre area. In his later childhood, he moved, with his family, to the Middletown area. A 1977 graduate of Lower Dauphin High School, Paul attended Elizabethtown College; and, Harrisburg Community College, where he earned an Associates degree in Business. After receiving a Real Estate license in 1981, he began working as a Realtor in the Harrisburg area. Later, Paul joined his father and brother in their family-owned Dry Cleaning and Tailoring business. Paul ultimately went on to own and operate a Custom Men’s Clothing Store and Dry Cleaners.

Paul has been married to his wife, Sharon, for 26 years, and has a daughter, Julia, who currently attends college. As a dedicated volunteer and community oriented individual, Paul has served as Past President of the Londonderry Township Park and Recreation Board and Rotary Club. He is a faithful member of St. Margaret Mary Alacoque Roman Catholic Church, Harrisburg, where he serves as an Altar Server Coordinator; and, he and Sharon serve as Marriage Mentors. During his daughter’s younger years, he also enjoyed coaching for the Susquehanna Soccer Club.

In 2011, Paul joined the Bitner Family Funeral Homes as a Funeral Director Assistant. Over the years, he has demonstrated his commitment to supporting the needs of families and assisting them in honoring their loved ones in a dignified and memorable way. His compassionate nature and calm demeanor coupled with his genuine desire to help families led him to become our Memorial Consultant in 2016. In this role, Paul is honored to assist families with selecting and designing a lasting tribute from our complete line of quality, affordable Granite Monuments and Bronze Markers.

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STEPHEN COOK FUNERAL DIRECTOR

Stephen was born and raised in Pottstown, Montgomery County and graduate from Owen J. Roberts High School.  After High School, he earned his Bachelor’s degree in English (with Honors) and embarked on a career in the business world – ultimately in a management role with the former Border’s Bookstores.  After a series of life adventures, Stephen returned to school and attainted his degree in Funeral Service Education from Northampton Area Community College.  Following his internship in Lebanon, he became a Licensed Funeral Director in 2014 and accepted a position in Lancaster County – where he worked until joining Bitner Family Funeral Homes. 

 

A firm believer that a career in funeral service is something in which anyone can be proud, Stephen feels that it is an honor to walk with families through trying times as they plan a tribute to their loved ones, and to honor their trust with dignity, knowledge and respect.  He made a promise to himself to look upon, and care for, every family he encounters as if they were his own family.  Stephen lives in Duncannon and enjoys writing, reading and watching just about any television program or movie he can get his hands on. 

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AMANDA SEIDERS ADMINISTRATIVE FUNERAL DIRECTOR

Although she initially had dreams of being a non-fiction writer, a conversation with her mother and step father started Amanda thinking about a career in Funeral Service.  The personal experiences shared with her – things that were beneficial about the funeral experience and, more importantly, things that could have been done differently – made a strong impression.  She felt that she could use her natural creativity and concern for others to benefit people at a difficult time in their lives.  Amanda was raised in Perry County and graduated from West Perry High School.  She later earned her degree in Funeral Service Education from Northampton Area Community College and has been a Licensed Funeral Director since 2004.  

 

In her unique role as Administrative Funeral Director, Amanda is responsible for guiding all of the administrative tasks in our organization.  Her responsiveness, and attention to detail, support the seamless functioning of our business operations.  She enjoys working with families and strives to be responsive to their needs.  Her compassionate and understanding manner ensure that each family receives both professional service and personal care.  Amanda lives in Harrisburg and has two children, Damian and Sophia who delightfully keep her busy with activities.    In her free time, she enjoys cooking at home and dining out, reading, gardening and trips to the beach. 

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STEPHEN KNOUSE FAMILY SERVICE ADVISOR | CERTIFIED CELEBRANT

Born and raised in Central Pennsylvania, Stephen Knouse has been pursuing a career in Funeral Service from an early age and will be the first in his family to become a Licensed Funeral Director.  A graduate of Southern Columbia High School, he was an Honors Scholar and Magna Cum Laude graduate of Gannon University in Erie.  Stephen also earned a degree in Specialized Technologies (Cum Laude) from the Pittsburgh Institute of Mortuary Science.  In addition to being a Certified Crematory Operator, he also holds the distinction of being a Certified Celebrant.  As a Certified Celebrant, he has been specifically trained to design completely personal tributes that incorporate the unique personality and life experiences that define the life of an individual.     

 

Stephen is passionate about treating every family with compassion and respect while guiding them through the many options available to honor their loved one in a meaningful and personal way.  He is excited to bring new ideas to our organization that will allow us to better meet the needs of the families we serve.  During his personal time, Stephen can often be found visiting one of the Pennsylvania State Parks or spending time at his family’s cabin on Penns Creek.  He also enjoys spending time with his parents and their three dogs and three cats.         

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MARC A. DELACRUZ FAMILY SERVICE ADVISOR / ASESOR DE SERVICIOS FAMILIARES

Born and raised in Lancaster County, Marc graduated from Penn Manor High School and entered the United States Army.  During his six years of military service, he was awarded numerous Merit Citations for extraordinary efforts prior to discharge.  Although Marc initially thought he would pursue a career in either Law Enforcement or the medical field, his strong desire to serve others, his own personal loss experiences and a strong belief that grief is  a process of healing – and the role of the Funeral Director is vital in guiding the process – ultimately has led Marc to pursue a career in Funeral Service.

 

Currently enrolled in the Mortuary Science program at the Pittsburgh Institute of Mortuary Science, Marc is focused on becoming well versed in Green Burial and Cremation options, and transitioning traditional service into contemporary society.  He feels that it is an honor to walk with families through a difficult time as they consider their options and plan a meaningful tribute that focuses on an individual’s life.  Marc is excited to bring new ideas to our organization that will allow us to better meet the needs of the diverse community we are privileged to serve.              

 

With an understanding demeanor and desire to exceed expectations, Marc will ensure that each family receives both exceptional service as well as a high standard of personal care.  Marc lives in Susquehanna Township with his wife, Ashle and their son, Giovanni.  He enjoys spending time with his family, and listening to lectures and reading.     

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KELLY BAER BOOKKEEPER

Kelly was born and raised in Colonial Park and graduated from Harrisburg Christian School in 1991.  After high school, she studied Accounting at Harrisburg Area Community College.  Prior to joining Bitner Family Funeral Homes, she spent over 20 years in specialized Accounting for a diverse group of retail and service businesses. 

 

Kelly is responsible for all of the regular accounting and financial administration for each of our funeral home locations and affiliates.  Her responsiveness and attention to detail support the seamless functioning of our business operations; and the natural empathy she feels and understanding demeanor she exhibits ensures that each family receives both the professional service they expect and the personal care they deserve.  To assist families with processing insurance claims and other benefit documents in a timely manner, she recently became a Notary in the Commonwealth of Pennsylvania. 

 

After living in Halifax for many years, she has settled in Lower Paxton Township.  In addition to spending time with her son and daughter, she enjoys swimming and hiking. 

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TIA GRANT OFFICE COORDINATOR

Tia was born in Harrisburg and raised in neighboring Marysville. Following her graduation from Susquenita High School, she attended Point Park University, in Pittsburgh, where she earned her Bachelor’s degree in Public Relations and Advertising. For ten years, she was employed with Metro Bank, and later had the opportunity to broaden her business experience by working with a local construction supply company.

Since joining the Bitner Family Funeral Homes in 2017, Tia has enjoyed using her creative talents on a daily basis to assist families in capturing, enhancing and sharing the meaningful and unique aspects of their loved one’s life through the design and creation of personalized remembrance products. Whether meeting with families and answering their questions, or motivating our team members with positive motivation, Tia believes that she has found her niche.

Tia, who lives in Harrisburg, continues to help others in need outside of work by educating people about mental health and volunteering with the American Mental Wellness Association (AMWA) and the Mental Wellness Awareness Association (MWAA). She also participates in the Out of Darkness Walk in Washington, D.C. to support suicide awareness and education. Her Perry County roots have instilled a love of fishing and camping in Tia; and, traveling – to Disney, Europe and the Caribbean – has always been a large part of her life. She is also an avid sports fan, especially when it comes to Penn State and Pittsburgh Steelers football.

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JACOB JENSEN ADVANCE PLANNING COORDINATOR & AFTERCARE SPECIALIST

After experiencing personal loss, and witnessing family and friends go through similar experiences, Jacob found his passion in wanting to assist people navigate the planning and preparation process before the need arises.  He feels that by listening carefully to someone’s specific wishes and unique needs, and then discussing all the options available, he can provide people with a means to make well informed decisions.     Jacob enjoys the opportunity of meeting with individuals, couples and families to alleviate the potential for future emotional burden.  He believes that by properly planning in advance, uncertainty is replaced with confidence and confusion is replaced with peace of mind – all of which allows for the creation of a meaningful life tribute.         

 

Jacob is a graduate of Brigham Young University and lives in Mechanicsburg with his wife Mallory.  They are excitedly anticipating the arrival of their first child in 2020.  A member of the Church of Jesus Christ of Latter-day Saints, he currently assists with the local Youth Programs.  Jacob has always valued diversity, and was able to gain an invaluable perspective on Hispanic culture, as well as a fluency in Spanish, by serving as a volunteer missionary in Mexico City for two years.  In his free time, he enjoys playing basketball and hiking the Appalachian Trail.        

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ALAN W. GALLAGHER ADVANCE PLANNING COORDINATOR

With over 18 years’ experience as a Licensed Insurance Agent/Producer and specialization in the fields of Health, Medicare, Long Term Care, and Life Insurance products, Alan Gallagher is uniquely qualified in his role as an Advance Planning Advisor.  Prior to starting his career in the insurance field, however, Alan was involved in the food service industry – which included being a founding partner of a business which grew to 28 employees before being sold to Conagra Corporation. 

 

Alan proudly served in the Armed Forces with assignments in the National Guard and U. S. Army Reserves that included positions as Battery Commander, Battalion Commander, and Inspector General.  The devotion he felt for serving his country has turned into a passion to assist his fellow veterans. Alan is active in Veterans’ Affairs as a member of American Legion Robert H. Hoke Post #272, Linglestown and as a volunteer with Concerned Veterans for American.  He also serves as a Mentor with Dauphin County Veterans’ Court.   

 

An active member of the Kiwanis Club of Linglestown Area, Harrisburg Snyder Lodge #629 F. & A.M., Harrisburg Consistory, and Zembo Shrine, Alan attends Grace United Methodist Church and serves on its Stewardship Committee.  During Tax Filing Season Alan is a Volunteer with AARP Tax Foundation, which provides Free Tax Filing Assistance to Seniors.  He is past President of the Lower Paxton Lions Club and the Foreign Policy Association of Harrisburg. In addition, he is a former member of the Central Dauphin School Board and the Executive Committee of the HACC Board of Delegates. 

 

Alan lives in Lower Paxton Township with his wife Claire, a retired elementary school teacher.

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ROD O’CONNOR FUNERAL ASSOCIATE

Rod joined the Hetrick-Bitner organization three years ago as a part-time employee. He is a retired Army Officer having served in both the active Army and the Pennsylvania National Guard. Rod’s civilian career was a Human Resources professional specializing in Labor Relations and Training and Leadership Development. Rod was highly recognized for his training skills on an international basis having worked for international corporations such as Ingersoll-Rand and Eastman Kodak. Rod has been married for 36 years to Linda who is a highly skilled hospice nurse with Homeland Hospice. When not working for the funeral home, Rod dedicates a lot of time as the Adjutant of the Robert H. Hoke American Legion Post 272 on North Mountain Road.

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NELSON POWDEN FUNERAL ASSOCIATE

Born and raised in Harrisburg, Pa, Nelson L. (Buck) Powden graduated in the first class of Harrisburg High School in 1972. After a brief stint in the Carpenter’s Apprenticeship Program, Buck was hired by the City of Harrisburg and retired after 38 years of service as a professional fire fighter. He was awarded numerous awards for Heroism, Valor and Merit for extraordinary efforts. During his employment he held various positions on the Executive Board of the fire fighter’s union, IAFF-Local 428, including 14 years as their Treasurer and was also involved in labor relations and contract negotiations. Additionally, he started and coordinated for 20 years an annual food drive program whereby the fire fighters, their union and fire bureau management personnel purchased and donated food to less fortunate families and soup kitchens within the city of Harrisburg.

He is also a retired Rescue Specialist from the PA Urban Search and Rescue Team PA-TF1 (FEMA) having been deployed to federally declared disasters namely Hurricane Floyd, Hurricane Katrina, Hurricane Ike and 9 days at Ground Zero 9-11 commencing on September 11, 2001. In addition he was a part of numerous local incidents involving trench rescues and recovery, high angle and confined space incidents.

Nelson also is a licensed Real Estate Associate Broker since 1981 and is currently employed by Howard Hanna Real Estate Services in Camp Hill. He is active with their efforts to raise funds for the Children’s Free Care Fund serving the Hershey Children’s Hospital. He also served a year as co-chair of the Greater Harrisburg Association of Realtors annual Thanksgiving Food Drive.

Nelson and his wife Kathy live in Camp Hill and have 2 grown sons. During his son’s younger years he served as a coach, commissioner, treasurer and field maintenance coordinator of Camp Hill Little League for numerous years. He has also volunteered for the past 19 years with the Camp Hill School District’s Outdoor Education Program for the 6th grade class annual trip to the Poconos. He is also a member of the West Shore Elks B.P.O.E. Lodge #2257.

Nelson began his funeral service in January 2013 with the Bitner Family Funeral Homes as a Funeral Director’s Assistant. He is committed to assisting in any capacity to make each funeral the best tribute possible to honor each family’s loved ones.

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DAVE DODGE FUNERAL ASSOCIATE

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MICHAEL CIBROSKI FUNERAL ASSOCIATE

Mike Cibroski was born and raised in Manchester, Connecticut. After attending the University of Hartford, he joined the U.S. Coast Guard Reserves, where he served for eight years. Mike started his Financial Services career as a Management Trainee with SEARS – receiving 17 assignments, in eight different states, over a 23-year period.

In 1989, Mike relocated to the Harrisburg area, where he began working in a Senior Management position with the PA Higher Education Assistance Agency (PHEAA). A further opportunity to advance his career came in 1996, when he assumed a Bureau Director position with the Pennsylvania Department of Revenue. As the Bureau Director of Collections and Taxpayer Services, he was responsible for 27 field offices that dealt with consumer tax support. Throughout Mike’s business career, he made it a priority to focus on improving customer service and reducing customer concerns. He brings this same customer-centered focus to his role as a Funeral Director’s Assistant at Bitner Family Funeral Homes. People visiting our locations have come to appreciate his gracious nature and polite disposition.

Mike, who is a member of Tree of Life Lutheran Church, and the American Legion, lives in Harrisburg with his wife, Patsi. He has three grown children and five grandchildren that live in New England. An avid downhill skier - he as skied all over North America – he loves working around his yard to maintain all of his plantings and spending time on the golf course perfecting his game.

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ROBERT WRIGHT FUNERAL ASSOCIATE

NATHAN A. BITNER

FUNERAL DIRECTOR
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Supervisor of Hetrick-Bitner Funeral Home, Inc.

Born in Harrisburg, Nathan A. Bitner is a graduate of Big Spring High School in Newville. After graduating from Harrisburg Area Community College, he went on to attend Pittsburgh Institute of Mortuary Science, where he graduated Magna Cum Laude. He also received the William J. Musmanno Memorial Award and the Mu Sigma Alpha Award.

In 1997, Nathan came to the Hetrick Funeral Home to complete his internship. During that time, Graham Hetrick offered Nathan a job as a staff funeral director, where he worked in all phases of the funeral home operations. Nathan later became the Supervisor. In 2003, Graham Hetrick gave Nathan an opportunity of a lifetime: he offered him the chance to buy into the family business. Nathan gladly accepted.

Today, Nathan is president of the funeral homes as well as a funeral director. He is a member of the Pennsylvania Cemetery Cremation Funeral Association and the Capital City Funeral Directors Association. He is also a member Calvary United Methodist Church, Roberts Burns F&A.M. Lodge 464 and the Harrisburg Consistory.

Nathan and his wife Krista have one son, Braydan, and two daughters, Ashle and Gianna.

GRAHAM S. HETRICK

FUNERAL DIRECTOR
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Hetrick-Bitner Funeral Home, Inc.
A Harrisburg, Pennsylvania native, Graham S. Hetrick has dedicated his life to serving this great community. After graduating from Susquehanna Township High School, Graham served in the US Army as a Provost Marshall Investigator. He then went on to graduate with honors from York College and attend Messiah College, where he earned his teacher certification.

In 1972, Graham decided to follow his father’s footsteps and join the family business. He graduated from Pittsburgh Institute of Mortuary Science in 1973, and started working at the funeral home. As a funeral director, he led the way in the funeral home’s development of after-care programs and pre-arrangement services.

Today, Graham continues his family’s tradition of serving local families. In addition to working as a funeral director, he also serves as the elected Dauphin County Coroner. He is a member of many community organizations, including the Susquehanna Township Lions Club, Colonial Park Rotary Club, the National Hospice Association, the International Police Association and the Pennsylvania Coroner’s Association.

Graham stars in the hit ID History Channel series “The Coroner, I Speak for the Dead”. It is a gripping new series bringing audiences inside the work of one man who has truly seen it all in his 25 years on the job – Graham Hetrick.

RONALD C.L. SMITH

FUNERAL DIRECTOR
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Supervisor of Ronald C.L. Smith Funeral Home.

 

Sometimes a bold change of plans requires some convincing.  Such was the case for Ronald C.L. Smith when, at the end of his second year at Juniata College, he informed his parents that he had decided to become a Funeral Director.  Nonetheless, after he graduated from Juniata, with a Bachelor’s degree in Biology, Ron attended the Eckels College of Mortuary Science in Philadelphia, where he excelled academically and received the Stephen W. Tunnel Award.  Following his Apprenticeship in Elizabethtown, he returned to his hometown of Duncannon to establish the Ronald C.L. Smith Funeral Home in 1967.       

 

A Licensed Funeral Director for over 50 years, Ron has never considered doing anything else.  He continually wants to deal with people and help them at one of the most difficult times of their life.  Over the years, Ron has felt privileged to become a part of so many families in Duncannon.  He attributes this to his desire to develop a relationship at the same time he is serving their needs.  Ron is a member of Otterbein United Methodist Church and the Duncannon Lions Club where he received the Melvin James Award.  He is also a member of Perry Lodge #458 F. &A.M. in Marysville and the Union Cemetery Association Board of Directors.



Ron, and his wife Kathryn, have been married since 1963 and have a daughter, Michelle.  He is proud to call Duncannon his home. 

VAUGHN C. MILLER

FUNERAL DIRECTOR
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Supervisor of Jesse H. Geigle Funeral Home, Inc.

Born and raised in Harrisburg, Vaughn C. Miller attended The Harrisburg City Schools. After graduating from high school, he attended the Harrisburg Area College of Higher Education and Elizabethtown College. He then went on to earn a degree from McAllister Institute American Academy of Mortuary Science.

Vaughn joined the Jesse H. Geigle Funeral Home in 1969 and became co-owner of the funeral home in 1975. He is a member of Tree of Life Lutheran Church, as well as the county, state and national Funeral Directors Associations. He is also a member and past President of the Rotary Club of Colonial Park, and he served on the Dauphin County Drug and Alcohol Advisory Board.

Vaughn was married to Dorothy Ann Wilson until her death in 2000. They have two grown sons, Brett W. Miller and Andrew D. Miller.

PETER STEGMAN

GENERAL MANAGER AND FUNERAL DIRECTOR
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Born and raised in nearby Berks County, Peter spent 20 years in various management positions with direct responsibilities for funeral home and cemetery locations in key markets across multiple states, prior to joining Bitner Family Funeral Homes. He holds a M.A. degree in Counseling Psychology from Emanuel College, as well as, a B.S. degree in Business Management from Lebanon Valley College and an A.S. degree in Mortuary Science from New England Institute.

He views his role as General Manager as a unique opportunity to lead the planning and organization of our business operations, while working hands on with our team to create innovative and personalized experiences that are meaningful and relevant to the families who turn to us for support and guidance. He is a member of the Association for Death Education and Counseling (ADEC) and the American Academy of Bereavement. To enhance the value of his relationships with families, he has completed the requirements to be accredited as a Certified Preplanning Consultant (CPC) and Certified Cremation Arranger.

A believer in service to the community, Peter has served on a number of civic and non-profit boards – including, Hospice, United Way, Junior Achievement the American Red Cross, and, the Alumni Council of Lebanon Valley College. In his spare time, he enjoys reading, crossword puzzles and spending time in Stone Harbor, New Jersey. He lives in Harrisburg with his wife, Denise, and their three children – Bentley, Bella and Winston.

GREGORY KAZNOWSKY

FUNERAL DIRECTOR
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Greg was raised in Maytown, Lancaster County, and attended Donegal High School. After graduating from Temple University, with a degree in Political Science and Economics, he entered into a 15-year career in Electronic Banking, assuming management positions with increased levels of responsibility. It was not until he went through a series of life altering events that he realized his true calling and vocation was in Funeral Service. In 2006, Greg graduated from Northampton Area Community College, in Bethlehem, with a degree in Funeral Service and embarked on a second career as a Licensed Funeral Director. He spent the first 11 years of his career working in Delaware.

In 2016, he chose to return to Central Pennsylvania to be closer to family. Greg feels that joining Bitner Family Funeral Homes has provided him with an opportunity to increase his professional skills and allowed him to connect with the families he serves on a deeper level. He appreciates that no matter the situation or financial concerns of a family that he has the support and resources available to him to help every family get through one of the hardest times of their lives – with comfort, care and compassion.

Greg lives in Susquehanna Township and attends Christ the Savior Orthodox Church in Harrisburg – the church of his childhood.

TIMOTHY HOBBS

FUNERAL DIRECTOR
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Tim was born and raised in Steelton, and is a graduate of Steelton-Highspire High School. After high school, he studied Athletic Training at Lycoming College in Williamsport before entering the Funeral Service Education Program at Northampton Community College in Bethlehem. He returned to Harrisburg, following his graduation, and has been using his experience to compassionately and professionally assist the families of his hometown community for the last 25 years.

He and his wife, Deanna Smith Hobbs, reside in Lower Paxton Township and are the parents of three sons. The eldest son, Timothy A. Hobbs, II is currently serving in the United States Navy and resides in Jacksonville, FL with his wife Samantha. Drew A. Hobbs, the middle son, resides in Lower Paxton Township where he works as a landscaper and is a volunteer firefighter with the Paxtonia Fire Company. Their youngest son, Austin A. Hobbs, is a freshman at Central Dauphin East High School and participates in the orchestra, concert band, golf team, tennis team, Model U.N. and is a sound technician with the stage productions.

Tim and his family are members of Calvary United Methodist Church, in Lower Paxton Township. Over the years Tim has been an active member of numerous local civic and fraternal organizations. He has also helped to coach youth sports in Lower Paxton Township. In his free time, Tim enjoys going to the Outer Banks, hunting and spending time with his family.

PAUL KELLO

MEMORIAL CONSULTANT
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Paul was born Virginia and spent his earliest years in the Wilkes-Barre area. In his later childhood, he moved, with his family, to the Middletown area. A 1977 graduate of Lower Dauphin High School, Paul attended Elizabethtown College; and, Harrisburg Community College, where he earned an Associates degree in Business. After receiving a Real Estate license in 1981, he began working as a Realtor in the Harrisburg area. Later, Paul joined his father and brother in their family-owned Dry Cleaning and Tailoring business. Paul ultimately went on to own and operate a Custom Men’s Clothing Store and Dry Cleaners.

Paul has been married to his wife, Sharon, for 26 years, and has a daughter, Julia, who currently attends college. As a dedicated volunteer and community oriented individual, Paul has served as Past President of the Londonderry Township Park and Recreation Board and Rotary Club. He is a faithful member of St. Margaret Mary Alacoque Roman Catholic Church, Harrisburg, where he serves as an Altar Server Coordinator; and, he and Sharon serve as Marriage Mentors. During his daughter’s younger years, he also enjoyed coaching for the Susquehanna Soccer Club.

In 2011, Paul joined the Bitner Family Funeral Homes as a Funeral Director Assistant. Over the years, he has demonstrated his commitment to supporting the needs of families and assisting them in honoring their loved ones in a dignified and memorable way. His compassionate nature and calm demeanor coupled with his genuine desire to help families led him to become our Memorial Consultant in 2016. In this role, Paul is honored to assist families with selecting and designing a lasting tribute from our complete line of quality, affordable Granite Monuments and Bronze Markers.

STEPHEN COOK

FUNERAL DIRECTOR
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Stephen was born and raised in Pottstown, Montgomery County and graduate from Owen J. Roberts High School.  After High School, he earned his Bachelor’s degree in English (with Honors) and embarked on a career in the business world – ultimately in a management role with the former Border’s Bookstores.  After a series of life adventures, Stephen returned to school and attainted his degree in Funeral Service Education from Northampton Area Community College.  Following his internship in Lebanon, he became a Licensed Funeral Director in 2014 and accepted a position in Lancaster County – where he worked until joining Bitner Family Funeral Homes. 

 

A firm believer that a career in funeral service is something in which anyone can be proud, Stephen feels that it is an honor to walk with families through trying times as they plan a tribute to their loved ones, and to honor their trust with dignity, knowledge and respect.  He made a promise to himself to look upon, and care for, every family he encounters as if they were his own family.  Stephen lives in Duncannon and enjoys writing, reading and watching just about any television program or movie he can get his hands on. 

AMANDA SEIDERS

ADMINISTRATIVE FUNERAL DIRECTOR
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Although she initially had dreams of being a non-fiction writer, a conversation with her mother and step father started Amanda thinking about a career in Funeral Service.  The personal experiences shared with her – things that were beneficial about the funeral experience and, more importantly, things that could have been done differently – made a strong impression.  She felt that she could use her natural creativity and concern for others to benefit people at a difficult time in their lives.  Amanda was raised in Perry County and graduated from West Perry High School.  She later earned her degree in Funeral Service Education from Northampton Area Community College and has been a Licensed Funeral Director since 2004.  

 

In her unique role as Administrative Funeral Director, Amanda is responsible for guiding all of the administrative tasks in our organization.  Her responsiveness, and attention to detail, support the seamless functioning of our business operations.  She enjoys working with families and strives to be responsive to their needs.  Her compassionate and understanding manner ensure that each family receives both professional service and personal care.  Amanda lives in Harrisburg and has two children, Damian and Sophia who delightfully keep her busy with activities.    In her free time, she enjoys cooking at home and dining out, reading, gardening and trips to the beach. 

STEPHEN KNOUSE

FAMILY SERVICE ADVISOR | CERTIFIED CELEBRANT
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Born and raised in Central Pennsylvania, Stephen Knouse has been pursuing a career in Funeral Service from an early age and will be the first in his family to become a Licensed Funeral Director.  A graduate of Southern Columbia High School, he was an Honors Scholar and Magna Cum Laude graduate of Gannon University in Erie.  Stephen also earned a degree in Specialized Technologies (Cum Laude) from the Pittsburgh Institute of Mortuary Science.  In addition to being a Certified Crematory Operator, he also holds the distinction of being a Certified Celebrant.  As a Certified Celebrant, he has been specifically trained to design completely personal tributes that incorporate the unique personality and life experiences that define the life of an individual.     

 

Stephen is passionate about treating every family with compassion and respect while guiding them through the many options available to honor their loved one in a meaningful and personal way.  He is excited to bring new ideas to our organization that will allow us to better meet the needs of the families we serve.  During his personal time, Stephen can often be found visiting one of the Pennsylvania State Parks or spending time at his family’s cabin on Penns Creek.  He also enjoys spending time with his parents and their three dogs and three cats.         

MARC A. DELACRUZ

FAMILY SERVICE ADVISOR / ASESOR DE SERVICIOS FAMILIARES
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Born and raised in Lancaster County, Marc graduated from Penn Manor High School and entered the United States Army.  During his six years of military service, he was awarded numerous Merit Citations for extraordinary efforts prior to discharge.  Although Marc initially thought he would pursue a career in either Law Enforcement or the medical field, his strong desire to serve others, his own personal loss experiences and a strong belief that grief is  a process of healing – and the role of the Funeral Director is vital in guiding the process – ultimately has led Marc to pursue a career in Funeral Service.

 

Currently enrolled in the Mortuary Science program at the Pittsburgh Institute of Mortuary Science, Marc is focused on becoming well versed in Green Burial and Cremation options, and transitioning traditional service into contemporary society.  He feels that it is an honor to walk with families through a difficult time as they consider their options and plan a meaningful tribute that focuses on an individual’s life.  Marc is excited to bring new ideas to our organization that will allow us to better meet the needs of the diverse community we are privileged to serve.              

 

With an understanding demeanor and desire to exceed expectations, Marc will ensure that each family receives both exceptional service as well as a high standard of personal care.  Marc lives in Susquehanna Township with his wife, Ashle and their son, Giovanni.  He enjoys spending time with his family, and listening to lectures and reading.     

KELLY BAER

BOOKKEEPER
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Kelly was born and raised in Colonial Park and graduated from Harrisburg Christian School in 1991.  After high school, she studied Accounting at Harrisburg Area Community College.  Prior to joining Bitner Family Funeral Homes, she spent over 20 years in specialized Accounting for a diverse group of retail and service businesses. 

 

Kelly is responsible for all of the regular accounting and financial administration for each of our funeral home locations and affiliates.  Her responsiveness and attention to detail support the seamless functioning of our business operations; and the natural empathy she feels and understanding demeanor she exhibits ensures that each family receives both the professional service they expect and the personal care they deserve.  To assist families with processing insurance claims and other benefit documents in a timely manner, she recently became a Notary in the Commonwealth of Pennsylvania. 

 

After living in Halifax for many years, she has settled in Lower Paxton Township.  In addition to spending time with her son and daughter, she enjoys swimming and hiking. 

TIA GRANT

OFFICE COORDINATOR
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Tia was born in Harrisburg and raised in neighboring Marysville. Following her graduation from Susquenita High School, she attended Point Park University, in Pittsburgh, where she earned her Bachelor’s degree in Public Relations and Advertising. For ten years, she was employed with Metro Bank, and later had the opportunity to broaden her business experience by working with a local construction supply company.

Since joining the Bitner Family Funeral Homes in 2017, Tia has enjoyed using her creative talents on a daily basis to assist families in capturing, enhancing and sharing the meaningful and unique aspects of their loved one’s life through the design and creation of personalized remembrance products. Whether meeting with families and answering their questions, or motivating our team members with positive motivation, Tia believes that she has found her niche.

Tia, who lives in Harrisburg, continues to help others in need outside of work by educating people about mental health and volunteering with the American Mental Wellness Association (AMWA) and the Mental Wellness Awareness Association (MWAA). She also participates in the Out of Darkness Walk in Washington, D.C. to support suicide awareness and education. Her Perry County roots have instilled a love of fishing and camping in Tia; and, traveling – to Disney, Europe and the Caribbean – has always been a large part of her life. She is also an avid sports fan, especially when it comes to Penn State and Pittsburgh Steelers football.

JACOB JENSEN

ADVANCE PLANNING COORDINATOR & AFTERCARE SPECIALIST
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After experiencing personal loss, and witnessing family and friends go through similar experiences, Jacob found his passion in wanting to assist people navigate the planning and preparation process before the need arises.  He feels that by listening carefully to someone’s specific wishes and unique needs, and then discussing all the options available, he can provide people with a means to make well informed decisions.     Jacob enjoys the opportunity of meeting with individuals, couples and families to alleviate the potential for future emotional burden.  He believes that by properly planning in advance, uncertainty is replaced with confidence and confusion is replaced with peace of mind – all of which allows for the creation of a meaningful life tribute.         

 

Jacob is a graduate of Brigham Young University and lives in Mechanicsburg with his wife Mallory.  They are excitedly anticipating the arrival of their first child in 2020.  A member of the Church of Jesus Christ of Latter-day Saints, he currently assists with the local Youth Programs.  Jacob has always valued diversity, and was able to gain an invaluable perspective on Hispanic culture, as well as a fluency in Spanish, by serving as a volunteer missionary in Mexico City for two years.  In his free time, he enjoys playing basketball and hiking the Appalachian Trail.        

ALAN W. GALLAGHER

ADVANCE PLANNING COORDINATOR
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With over 18 years’ experience as a Licensed Insurance Agent/Producer and specialization in the fields of Health, Medicare, Long Term Care, and Life Insurance products, Alan Gallagher is uniquely qualified in his role as an Advance Planning Advisor.  Prior to starting his career in the insurance field, however, Alan was involved in the food service industry – which included being a founding partner of a business which grew to 28 employees before being sold to Conagra Corporation. 

 

Alan proudly served in the Armed Forces with assignments in the National Guard and U. S. Army Reserves that included positions as Battery Commander, Battalion Commander, and Inspector General.  The devotion he felt for serving his country has turned into a passion to assist his fellow veterans. Alan is active in Veterans’ Affairs as a member of American Legion Robert H. Hoke Post #272, Linglestown and as a volunteer with Concerned Veterans for American.  He also serves as a Mentor with Dauphin County Veterans’ Court.   

 

An active member of the Kiwanis Club of Linglestown Area, Harrisburg Snyder Lodge #629 F. & A.M., Harrisburg Consistory, and Zembo Shrine, Alan attends Grace United Methodist Church and serves on its Stewardship Committee.  During Tax Filing Season Alan is a Volunteer with AARP Tax Foundation, which provides Free Tax Filing Assistance to Seniors.  He is past President of the Lower Paxton Lions Club and the Foreign Policy Association of Harrisburg. In addition, he is a former member of the Central Dauphin School Board and the Executive Committee of the HACC Board of Delegates. 

 

Alan lives in Lower Paxton Township with his wife Claire, a retired elementary school teacher.

ROD O’CONNOR

FUNERAL ASSOCIATE
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Rod joined the Hetrick-Bitner organization three years ago as a part-time employee. He is a retired Army Officer having served in both the active Army and the Pennsylvania National Guard. Rod’s civilian career was a Human Resources professional specializing in Labor Relations and Training and Leadership Development. Rod was highly recognized for his training skills on an international basis having worked for international corporations such as Ingersoll-Rand and Eastman Kodak. Rod has been married for 36 years to Linda who is a highly skilled hospice nurse with Homeland Hospice. When not working for the funeral home, Rod dedicates a lot of time as the Adjutant of the Robert H. Hoke American Legion Post 272 on North Mountain Road.

NELSON POWDEN

FUNERAL ASSOCIATE
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Born and raised in Harrisburg, Pa, Nelson L. (Buck) Powden graduated in the first class of Harrisburg High School in 1972. After a brief stint in the Carpenter’s Apprenticeship Program, Buck was hired by the City of Harrisburg and retired after 38 years of service as a professional fire fighter. He was awarded numerous awards for Heroism, Valor and Merit for extraordinary efforts. During his employment he held various positions on the Executive Board of the fire fighter’s union, IAFF-Local 428, including 14 years as their Treasurer and was also involved in labor relations and contract negotiations. Additionally, he started and coordinated for 20 years an annual food drive program whereby the fire fighters, their union and fire bureau management personnel purchased and donated food to less fortunate families and soup kitchens within the city of Harrisburg.

He is also a retired Rescue Specialist from the PA Urban Search and Rescue Team PA-TF1 (FEMA) having been deployed to federally declared disasters namely Hurricane Floyd, Hurricane Katrina, Hurricane Ike and 9 days at Ground Zero 9-11 commencing on September 11, 2001. In addition he was a part of numerous local incidents involving trench rescues and recovery, high angle and confined space incidents.

Nelson also is a licensed Real Estate Associate Broker since 1981 and is currently employed by Howard Hanna Real Estate Services in Camp Hill. He is active with their efforts to raise funds for the Children’s Free Care Fund serving the Hershey Children’s Hospital. He also served a year as co-chair of the Greater Harrisburg Association of Realtors annual Thanksgiving Food Drive.

Nelson and his wife Kathy live in Camp Hill and have 2 grown sons. During his son’s younger years he served as a coach, commissioner, treasurer and field maintenance coordinator of Camp Hill Little League for numerous years. He has also volunteered for the past 19 years with the Camp Hill School District’s Outdoor Education Program for the 6th grade class annual trip to the Poconos. He is also a member of the West Shore Elks B.P.O.E. Lodge #2257.

Nelson began his funeral service in January 2013 with the Bitner Family Funeral Homes as a Funeral Director’s Assistant. He is committed to assisting in any capacity to make each funeral the best tribute possible to honor each family’s loved ones.

DAVE DODGE

FUNERAL ASSOCIATE
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MICHAEL CIBROSKI

FUNERAL ASSOCIATE
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Mike Cibroski was born and raised in Manchester, Connecticut. After attending the University of Hartford, he joined the U.S. Coast Guard Reserves, where he served for eight years. Mike started his Financial Services career as a Management Trainee with SEARS – receiving 17 assignments, in eight different states, over a 23-year period.

In 1989, Mike relocated to the Harrisburg area, where he began working in a Senior Management position with the PA Higher Education Assistance Agency (PHEAA). A further opportunity to advance his career came in 1996, when he assumed a Bureau Director position with the Pennsylvania Department of Revenue. As the Bureau Director of Collections and Taxpayer Services, he was responsible for 27 field offices that dealt with consumer tax support. Throughout Mike’s business career, he made it a priority to focus on improving customer service and reducing customer concerns. He brings this same customer-centered focus to his role as a Funeral Director’s Assistant at Bitner Family Funeral Homes. People visiting our locations have come to appreciate his gracious nature and polite disposition.

Mike, who is a member of Tree of Life Lutheran Church, and the American Legion, lives in Harrisburg with his wife, Patsi. He has three grown children and five grandchildren that live in New England. An avid downhill skier - he as skied all over North America – he loves working around his yard to maintain all of his plantings and spending time on the golf course perfecting his game.

ROBERT WRIGHT

FUNERAL ASSOCIATE
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